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Don’t underestimate the humble app

Apple kickstarted 2019 with reports of a record breaking year for its App Store in 2018 and new spending records over the holiday period. App store customers worldwide spent $1.22 billion between Christmas Eve and New Year’s Eve and over $322 million on New Year’s Day 2019 alone, also setting a new single-day record. Meanwhile […]

Posted: 25th February 2019

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Quality and Service – Getting It Right

Believe it or not, there is life outside of the Brexit debate, not least some exciting news about satisfaction when it comes to online retailing. A study asked 500 UK adults about their experiences of online shopping and a staggering 94% rated their customer experience as either good or excellent, with just 2% saying they’d […]

Posted: 7th February 2019

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