Remarkable Customer Service

Remarkable customer service, i.e. customer service that is so good customers remark on it, is not always easy to come by. Some companies just don’t put any value on employees spending the necessary time listening and exploring solutions with customers, while other companies try their best but fail with the wrong systems in place. And […]

Posted: 25th April 2019

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Five ways tech improves productivity

Do you remember what it was like working without today’s technology? Computers were slow, order processing was a manual data entry affair and if you weren’t in the office or at home, no-one could reach you! Luckily these days are long gone and the workforce is increasingly being taken over by Millenials and Generation Z […]

Posted: 25th March 2019

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Don’t underestimate the humble app

Apple kickstarted 2019 with reports of a record breaking year for its App Store in 2018 and new spending records over the holiday period. App store customers worldwide spent $1.22 billion between Christmas Eve and New Year’s Eve and over $322 million on New Year’s Day 2019 alone, also setting a new single-day record. Meanwhile […]

Posted: 25th February 2019

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Quality and Service – Getting It Right

Believe it or not, there is life outside of the Brexit debate, not least some exciting news about satisfaction when it comes to online retailing. A study asked 500 UK adults about their experiences of online shopping and a staggering 94% rated their customer experience as either good or excellent, with just 2% saying they’d […]

Posted: 7th February 2019

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The Consultancy Delivers Online Ordering Innovation to DOORCO

We were recently appointed by DOORCO to help the ambitious company deliver a fully comprehensive online customer support package for the whole supply chain to help generate more leads and sell more doors. “Working as closely with our customers as we do, we identified a need to make the process of generating leads, creating orders […]

Posted: 24th January 2019

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Looking for more leads? Blog

As an online solutions provider dedicated to generating real results for our customers, we aim to keep abreast of any and all website trends and there’s no doubt that business blogging is a trend that’s on the up. We’re seeing it first hand, with an increasing number of companies asking for a blog section to […]

Posted: 8th January 2019

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Breaking it down – 5 elements of a lead generating website

Consider your website part of the sales team. How is it performing? How many leads is it generating and how do its conversion rates compare? OK, so a website isn’t a sales person, but it is probably one of the most important tools you have in your armoury for turning prospects into customers. People often […]

Posted: 5th December 2018

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Things people hate about your website

The time has come. You’re ready to build a new website for your company. You know all the things you want to include in it and how you want it to look and you set about making it happen. However, with so many things to think about – copy to organise, images to find, design […]

Posted: 21st November 2018

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Meeting your commercial objectives, online

We’ve talked a lot about apps recently and their advantages over mobile websites, but as we said in our last blog, in an ideal world one won’t be at the expense of the other. Each element of your online presence should be working seamlessly together to meet predefined commercial objectives. If you thought websites and […]

Posted: 30th October 2018

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APP HAPPY? Part Two – What’s the difference?

In our last blog we went back to basics with Apps, but as promised we’re now back with some of the benefits of Apps over mobile websites. Better Personalisation Data is king… the more we know about who we want to target for customers the better the ROI. Personalisation is about offering tailored communication to […]

Posted: 15th October 2018

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